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Despite the continued headlines and popularity surrounding social media, the old dinosaur of email marketing continues to be effective. How effective?
Email has an average return of $38 for each $1 spent. Thatâs pretty good.
Hereâs our own Cory Miller on the power of email:
âIn the last couple of years, weâve used email marketing to literally build and grow our business. Itâs the lifeblood of our sales and marketing efforts at iThemes and Iâm a huge advocate of it for entrepreneurs.â
Weâve been interviewing freelance pros about how they use email marketing and what works for them. Weâve got all those lessons and insights collected in one convenient location, plus even more ideas and resources.
Before diving into systems and content, the most important thing to understand about email marketing is how this is going to make you money.You need to think through how email marketing fits into your sales process. If you donât get that right, youâre wasting your time.You need to think through how email marketing fits into your sales process. If you donât get that right, youâre wasting your time.
Email marketing should be part of your marketing funnel. You should have a process that potential clients go through on their way to becoming clients. There should be touch points with prospects and ways to loop them into doing business with you, whether itâs designing a new website, helping with a small update or even selling some kind of product.
âTo be successful at email marketing, you need to know exactly who you are marketing to and know the path you want the reader to take to convert,â says Jason Resnick. âIf you know who you are talking to and what problem you are solving for them, itâs easier to gain subscribers but itâs also easier to get the emails you are sending to convert for you.â
Email marketing only works if you remember your audience.
One of the common pitfalls for WordPress freelancers is that they turn to content marketing but forget their audience. They talk about what they know and position themselves as experts. Thatâs a great approach, but the danger is talking too much about what you know and not translating it to your audience.
If you know WordPress and you talk the ins and outs of WordPress, youâre likely to attract other WordPress pros like yourself. That group of WordPress pros may love to hear WordPress gossip, but itâs not likely to bring you any sales.
Your actual audience probably doesnât care about WordPress. Theyâre more interested in having a website that works. In fact, they might not even care about a website, they just want to sell widgets or empower volunteers or whatever it is they do.
âA part of that is knowing your clients and understanding why they wanted a website in the first place,â says Tamala Huntley. âAt the end of the day, it very likely boils down to wanting more customers and more sales. So you just share ways that they can utilize their website to get to their end goal.â
You may be an expert in code, but your audience doesnât want to hear about code, they want to hear how the code helps them.You may be an expert in code, but your audience doesnât want to hear about code, they want to hear how the code helps them.
âYou offer something that solves a problem that those who need websites know they have but donât know exactly what the problem is,â says Jason Resnick. âIn other words, talk their language.â
Once you figure out that language and how that pushes prospects through your process and toward a sale, then youâre ready to move on to systems and content creation.
For email marketing to work, you have to be consistent. In order to do that, you need a good system.For email marketing to work, you have to be consistent. In order to do that, you need a good system. Such a system will take care of everything including signups, unsubscribes and getting subscribers in the first place.
The very first step is to sign up with an email service provider, such as MailChimp, Aweber or Constant Contact. These services will take care of all the basics for you. No BCCing a massive list.
But your system has to be more than a good provider.
âYou need to have signup opportunities prominently and strategically placed on your website,â says Tamala Huntley. People have to know about your email list. So add those signup boxes. Put them in a sidebar or footer and make sure theyâre easy to find.
But thatâs not enough.
People wonât just subscribe, you need to entice them with some kind of free goodie. Itâs usually called a lead magnet. Create a free PDF that showcases your expertise (though make sure it speaks to your audience and their needs). Offer it up to anyone who subscribes.
âYou need to have a traffic strategy to get eyes on your signup offers whether youâre offering a free report or a webinar,â says Tamala Huntley. âIf no one sees it, you wonât build your list.â
This is all part of your marketing funnel: Get people to your site, entice them to join your email list, send them more helpful content, hook them in with a call to action. Itâs a slow, intentional process of moving people from prospects to clients.
And you have to be consistent:
Once you have that system in place, youâre ready for a content plan.
âOnce you have people on your list, you should have a plan to email regularly to nurture your subscribers and sell your products or services,â says Tamala Huntley. âMost people wonât buy from you upon first introduction, so you have to use email marketing to follow up.â
So what are you going to send people?
âThe best advice I can give is to deliver actual value, not just fluff,â says Carrie Dils.
Email marketing canât simply be self-promotional. People donât want hype. They donât want junk. They want value.
One of the most important components in an email marketing strategy? âA strong desire to give people extraordinary value in exchange for opening your emails,â says Dustin W. Stout.
âThe easiest way to start this process is to simply document what youâre working on (and how it works),â says Kim Doyal. âExplain things in everyday language that your customers can understand. Donât be afraid to explain the âwhyâ to your customers as well (e.g., why they really donât need a slider).â
Then be consistent. The formula for success is pretty simple: Send quality content. Repeat.Then be consistent. The formula for success is pretty simple: Send quality content. Repeat.
Weâve covered the marketing angle, the technical setup and the content plan. Now letâs cover a few practical questions.
So how frequently should you send emails? Kim Doyal says, âSimply start by emailing often.â
Kim is moving towards emailing daily. That might sound like way too much, so the goal is to find a rhythm that works for you. It needs to be consistent enough that people remember you (monthly is probably the minimum), but also sustainable. If you canât keep it up, whatâs the point?
âYou must learn to use emotionally charged but unique subject lines,â says Dustin W. Stout. âIf it sounds like salesy, branded, corporate jargon then get rid of it. Write subject lines that strike some sort of emotional chord or find a way to say something unexpected.â
Kim Doyal recommends the Headline Analyzer from CoSchedule. Itâs more geared for blog posts, but it does show how your headline will appear as a subject line.
The goal is to experiment, rework and finetune the perfect subject line.
âMy most successful subject line, to this day, has been âMuch goodies for you!ââ says Dustin W. Stout.
Another helpful strategy is to employ technology to automatically send emails. You can send specific emails triggered by an action (subscribing, clicking on a link, not opening an email, etc.). These can also be part of a drip campaign that sends specific emails at specific intervalsâsuch as an email as soon as someone signs up, a follow up the next day, another follow up a few days later, and then one a week after that.
âI do this in order to start building rapport with my subscribers, to help them really get a feel for who I am,â says Tamala Huntley. âItâs a part of the nurturing process.â
An introduction email can be a great way to start your relationship with a new subscriber, explaining who you are and letting them know what to expect.
One misnomer about email marketing is that itâs a one-way street. We tend to think of email marketing as a broadcast channel, but of course email is a conversation medium. You donât have to broadcast a message, you can have a conversation.
And conversation in email marketing is one of the missed opportunities.
âWhenever I send out one of my emails and ask people to reply, I know that Iâm going to be locked into some great conversations over the following 24 hours,â says Dustin W. Stout.
Your email list is not only a way to share your knowledge, insights and deals, but itâs a way to hear from your customers.
âEngage with your subscribers,â says Carrie Dils. âAsk them questions and encourage them to reply. Knowing more about what your subscribers want will help you craft emails with content they find valuable.â
Itâs also an easy source of market research: âI ask for a reply with feedback or to find out who they are,â says Tamala Huntley. âAnd I respond to all of the replies.â
Some email marketing services, such as MailChimp, can help you manage these conversations so youâre not just flooding your inbox.
Donât be afraid to experiment with your content. Try different things, see what works, adjust accordingly.
You might be surprised at what works, and what doesnât. But the only way to know is to try.
The temptation for freelancers is to ignore email marketing. Youâre busy. You can barely keep up with client work, let alone find time to focus on your business. Nevermind find time to master email marketing. But those excuses wonât build your business.The temptation for freelancers is to ignore email marketing. Youâre busy. You can barely keep up with client work, let alone find time to focus on your business. Nevermind find time to master email marketing. But those excuses wonât build your business.
âThe problem is if you donât schedule time to work on your own business (content, lead generation, conversions), youâre constantly building an asset for someone else,â says Kim Doyal.
Email marketing is a way to build your own asset.
âJust start,â says Kim Doyal. âStart writing, start emailing, start sharing and start having conversations.â
Start investing in the future of your business.
Check out the full interviews with WordPress pros for more insights:
When freelancers go off on their own theyâre usually so excited about the new adventure that they forget the loss of perks and benefits. Health insurance, vacation, breaksâfor all their faults 9-to-5 jobs do have perks. Itâs important for freelancers to take care of themselves.
So weâre exploring self care for freelancers by talking with some experts.
Today we talk with Jesse Petersen. He started using WordPress in 2005 and founded Petersen Media Group in 2009. You may have seen Jesse around as a frequent WordCamp speaker. Jesse also has cystic fibrosis and is currently awaiting a lung transplant, which makes self-care especially important.
âI have a mini-fridge next to me that we keep stocked with snacks, Throwback Mountain Dew and an occasional craft beer to crack open any time of day I want. Because itâs five oâclock somewhere.â -Jesse Petersen
We talk about the impact of cystic fibrosis, the flexibility to make needed changes and avoiding freak-out situations after vacation.
When did you learn it was important to take care of yourself? What convinced you to take it seriously?
My last 9-5 job was actually an 8-5 because lunch was clocked out, so I had to leave the house by 7 a.m. and fight traffic there and back with my hour commute. Since I have cystic fibrosis, this meant getting up by 5 a.m. to do breathing treatments before work and the commute was no friend of mine.
As soon as I started working from home, it was a huge bump in free time and my ability to take better care of myself. I could not work any day I needed to so I could take care of myself better.
With the sedentary nature of coding/office work, how do you stay healthy?
Sedentary is fine for me. Itâs not like Iâm a runner or weightlifter with my lung function in the 20-percents at the moment. A few years ago, Iâd take a nice hour-long photowalk every morning to rest my brain and keep the blood flowing. Iâll start those up again after I receive my double-lung transplant soon.
A benefits package is something most freelancers leave behind with the 9-to-5. What kind of perksâwhether daily treats or once-in-a-while benefitsâdo you give yourself?
I âwatchâ movies while I code or I take a break and really watch one while I monitor my inbox for a fire. A couple of times per year, Iâll go to the theater for a mental health day. Some days, Iâd go to Busch Gardens with my wife.
Daily, I have a mini-fridge next to me that we keep stocked with snacks, Throwback Mountain Dew and an occasional craft beer to crack open any time of day I want. Because itâs five oâclock somewhere.
How do you make time for vacations and then ensure theyâre actually restful?
We do our best to bust it out before a vacation and have extra reserves. I spend a month or longer telling clients Iâm going to be away. Since I still have to do treatments on vacation, I pare down my inbox daily so itâs not a freak-out situation when we get home⊠something I couldnât do with my office job.
Now that Iâm on a self-imposed and doctor-recommended medical leave, I donât put pressure on myself to get anything done. If I get something done, itâs great, but not necessary.
Iâm coding until lunch today and if itâs successful, Iâll prep a launch for tomorrow. If itâs not, Iâll go see a movie with a voucher we have. This feels incredibly lazy to me as an overachiever, but itâs what has become necessary.
Read more about Jesse Petersenâs favorite practical tools.
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